Thank you for partnering with AxosPro for your commercial kitchen needs. We understand that outfitting a professional kitchen requires precision, and we are committed to supporting your business.

Because we supply industrial and commercial equipment, our return policy differs from standard consumer retail policies. Please review our industry-specific terms below.

1. Return Window & Restocking Fees

• Return Window: You have [14] calendar days from the date of delivery to request a return.

• Restocking Fee: All approved commercial equipment returns are subject to a [20%] to [30%] restocking fee to cover specialized handling, inspection, and repackaging costs. This fee will be automatically deducted from your final refund.

• Condition: To be eligible for a return, the appliance must be completely unused, uninstalled, and in its original crating/packaging with all original strapping, pallets, and documentation intact. Equipment that has been connected to gas, water, or electrical lines cannot be returned.

• Non-Returnable Industrial Items:

  • Custom-fabricated equipment (e.g., custom stainless steel tables, custom ventilation hoods).

  • Special-order items or equipment built-to-order by the manufacturer.

  • Clearance, floor models, or scratch-and-dent inventory.

2. Freight Delivery Inspection (Crucial)

Commercial kitchen appliances are heavy and shipped via freight. You must inspect all crates and equipment thoroughly before signing the carrier’s Bill of Lading (BOL).

• Visible Damage: If the crate or appliance arrives visibly damaged, refuse the delivery immediately, note the damage on the BOL, and contact us right away.

• Concealed Damage: Uncrate your equipment within [48 hours] of delivery. If you discover internal or concealed damage, take photographs immediately and report it to our team. Once a BOL is signed "clean," filing freight claims becomes significantly harder, and returns for transit damage may be denied.

3. Professional Installation Requirement

Commercial appliances require professional setup. AxosPro is not responsible for equipment failures, malfunctions, or damages caused by improper installation.

• To maintain your return eligibility and manufacturer warranty protection, all gas, electrical, and heavy plumbing appliances must be installed by a licensed, certified commercial kitchen technician.

• We reserve the right to request proof of professional installation (invoice/service receipt) before authorizing a return or troubleshooting a defect.

4. How to Initiate a Commercial Return

1. Submit a Request: Contact our commercial logistics team at vliang@axospro.com with your invoice number, photos of the crated equipment, and the reason for the return.

2. Freight Return Authorization: If approved, we will issue a Commercial Return Authorization (CRA) number and freight shipping instructions.

3. Freight Pick-up: You must secure the equipment back onto its original pallet and crate. We will schedule a freight carrier to pick up the item. You are responsible for all return freight shipping charges, which will be deducted from your refund along with the restocking fee.

5. Refunds & Warranty Processing

Once the industrial equipment is received at our distribution center or the manufacturer’s warehouse, it will undergo a strict mechanical and physical inspection.

• If approved, your refund (minus restocking and freight fees) will be issued to your original form of payment or applied as a store credit, depending on your preference. Processing takes [7–14] business days due to the scale of commercial transactions.

• Post-Installation Issues: If the appliance stops working after it has been installed and used, it falls under the Manufacturer’s Warranty rather than our return policy. We will gladly help you connect with the manufacturer's service network to deploy a technician to your kitchen.