Returns & Refunds

We stand behind the quality of AXOSPRO commercial ice cream equipment. Because our products are commercial-grade industrial machines, our return policy is tailored to the unique handling requirements of heavy freight.

1. Return Window

We offer a 30-day return window starting from the date of delivery. To be eligible for a return, the equipment must be unused, clean, and in its original wooden crate packaging with all manuals, accessories, and parts included.

2. Non-Returnable Items

The following categories of items cannot be returned:

• Used equipment (any machine that has had mix or liquid run through it).
• Customized equipment (e.g., custom branding, voltage adjustments, modified parts).
• Consumable items, sanitizers, or lubricant gels.
• Special custom clearance orders.

3. Restocking Fees & Shipping Charges

All eligible returns are subject to a 15% restocking fee to cover inspection, cleaning, testing, and repackaging. Outbound and return shipping fees are the sole responsibility of the customer. Return shipping must be scheduled with a recognized freight carrier using AXOSPRO's Return Merchandise Authorization (RMA) instructions.

4. How to Initiate a Return

To request a return, follow these steps:

• Email our support team at axosproinfo@gmail.com with your order number, photo of the crated machine, and reason for return.
• If approved, you will receive an RMA number and return freight shipping instructions.
• Secure the equipment back into its original shipping crate to avoid transport damage.

5. Refund Processing

Once the returned machine is received and inspected at our fulfillment center, we will process your refund. Approved refunds (minus the restocking fee and shipping costs) will be issued to your original payment method within 7–10 business days.