Shipping & Delivery

At Axospro, we are committed to delivering your commercial ice cream equipment safely, securely, and as efficiently as possible. Because of the size and weight of our professional machines, we utilize specialized freight carriers to ensure damage-free transit.

1. We Ship From the United States

Every Axospro machine is stocked, crated and shipped from our U.S. warehouse. Axospro is a U.S.-based supplier, and orders delivered to U.S. addresses are fulfilled through our dual-channel network (from our U.S. warehouse or factory-direct by sea from China).

  • U.S. warehouse: stocked models dispatch from our Vero Beach, FL warehouse and arrive in 10–15 business days.
  • Factory-direct by sea: made-to-order and bulk units ship from our manufacturing partner Jiangmen Gongly Machinery (China) in 30–45 days.
  • Import duty & brokerage: the buyer's responsibility on factory-direct and international orders.
  • U.S.-based support and warranty service, with replacement parts shipped from the same U.S. warehouse.

Our business address is 8245 105th Ave, Vero Beach, FL 32967, USA. Returns are received back at our U.S. fulfillment center under an RMA number.

2. Order Processing Times

Processing and transit times vary by product, destination, and carrier service. The applicable timeline will be shown before payment or confirmed by our support team.

3. Shipping Methods & Cost

Shipping availability and cost depend on the product, destination, and carrier service. Final options are shown before payment:

  • Standard Ground / LTL Freight (Continental U.S.): Our default service for commercial machines. Typically takes 10–15 business days.
  • Expedited Freight: Available for urgent orders on selected routes. Typically takes 2–3 business days.
  • Canada & International Destinations: Shipped from our U.S. warehouse and quoted on request, including duty and customs paperwork handling.
  • Bulk & Multi-Unit Orders: Palletized or container-quantity orders are quoted case by case by our logistics team.

Shipping costs are calculated based on weight, dimensions, and destination zip code. You will see final shipping costs at checkout, or our team will send a custom shipping invoice following your Request for Quote (RFQ).

4. Delivery & Liftgate Service

Standard LTL freight delivery is curbside. If your facility does not have a loading dock or forklift, you must request Liftgate Service at the time of scheduling. The carrier will lower the crate from the truck bed to the ground. Moving the equipment into your building is the customer's responsibility.

5. Delivery Inspection (Critical)

All shipments must be thoroughly inspected before signing the carrier's Delivery Receipt. If you notice any damage to the external crate or the machine inside, you must:

  • Note the damage clearly on the carrier's paperwork before the driver leaves.
  • Take clear photos of the packaging and product damage.
  • Notify our support team immediately at axosproinfo@gmail.com within 24 hours.

6. Questions?

If you have any questions regarding your shipment or delivery schedule, please reach out to us at axosproinfo@gmail.com.