Return & Refund Policy

Thank you for partnering with AxosPro for your commercial kitchen needs.

1. Return Window & Restocking Fees

  • Return Window: You have 30 calendar days from the date of delivery to request a return.
  • Restocking Fee: All approved commercial equipment returns are subject to a 10% restocking fee. This fee will be automatically deducted from your final refund.
  • Condition: The appliance must be completely unused, uninstalled, and in its original crating/packaging with all original strapping, pallets, and documentation intact.

2. Freight Delivery Inspection (Crucial)

You must inspect all crates and equipment thoroughly before signing the carrier's Bill of Lading (BOL).

  • Visible Damage: If the crate or appliance arrives visibly damaged, refuse the delivery immediately, note the damage on the BOL, and contact us right away.
  • Concealed Damage: Uncrate your equipment within 48 hours of delivery. If you discover internal or concealed damage, take photographs immediately and report it to our team.

3. How to Initiate a Return

  1. Submit a Request: Contact our team at vliang@axospro.com with your invoice number, photos of the crated equipment, and the reason for the return.
  2. Return Authorization: If approved, we will issue a Return Authorization (RA) number and return shipping instructions.
  3. Return Freight: You are responsible for all return freight shipping charges, which will be deducted from your refund along with the restocking fee.

4. Refunds

Once the equipment is received and inspected, approved refunds (minus restocking and freight fees) will be issued to your original form of payment. Processing takes 7–14 business days.

5. Warranty

If an appliance fails after installation and use, it falls under the Manufacturer's Warranty. We will help you connect with the manufacturer's service network.

Questions? Email vliang@axospro.com.