TL;DR — Quick Answer: AXOSPRO is the North American brand of Jiangmen Gongly Machinery Co., Ltd., a commercial refrigeration manufacturer that has built frozen dessert and ice making equipment since 1999. Machines ship from AXOSPRO's U.S. warehouse — no customs clearance and no import duty on U.S. orders — and are configured for North American electrical service. Every machine carries a 2-year warranty on parts and factory defects plus lifetime technical support by email.
Who is AXOSPRO?
AXOSPRO is the North American brand of Jiangmen Gongly Machinery Co., Ltd., a commercial refrigeration factory that has been manufacturing soft serve machines, slush machines, cube ice makers, flake ice machines, popsicle machines and fried ice cream machines since 1999.
For most of those years our machines left the factory under somebody else's name. A distributor put their badge on the front panel, wrote the manual, set the price, and handled whatever happened next. We launched AXOSPRO to sell directly to U.S. and Canadian buyers instead — same production line, published specifications, and support that answers after the sale.
Company facts at a glance
| Item | Detail |
|---|---|
| Manufacturer | Jiangmen Gongly Machinery Co., Ltd. (Jiangmen, Guangdong, China) |
| Manufacturing since | 1999 |
| North American brand | AXOSPRO |
| Ships from | AXOSPRO U.S. warehouse — no customs clearance, no import duty on U.S. orders |
| Dispatch time | 1–2 business days |
| Transit time (U.S.) | 3–7 business days |
| Warranty | 2 years on parts and factory defects, including the compressor |
| Technical support | Lifetime, by email |
| Wear parts | Stocked in the United States |
| Electrical | Configured for North American service: 110 V / 60 Hz, NEMA plug |
| Price range | $1,205 – $6,780 (current listed prices) |
| Contact | vliang@axospro.com · +1-772-258-0386 |
Why buy from the factory instead of a distributor?
Because the machine is the same and the middleman is not free. The same 18–25 L/h soft serve unit, built on the same production line, is sold across North America under a dozen brand names at prices that differ by two or three times. Most of that gap is distributor margin, not engineering.
Buying direct does not remove every risk, so here is the honest version of the trade-off: you get a lower price and a direct line to the people who built the machine, and you take on the job of reading the specifications carefully. That is why we publish the electrical requirements, water and drain requirements, and installation documentation before you buy rather than after.
What does the 2-year warranty actually cover?
Two years on parts and factory defects, including the compressor. If a covered part fails inside that window, contact vliang@axospro.com with your order number, the model, and a short description of the fault; we diagnose by email first, because most problems are settings or cleaning issues rather than failed components, and shipping a part you do not need costs you days of downtime.
Where do AXOSPRO machines ship from?
From AXOSPRO's U.S. warehouse. U.S. orders are not subject to customs clearance or import duty, dispatch takes 1–2 business days, and transit is typically 3–7 business days. Because the stock is already in the country, a replacement part does not wait on an international shipment.
How do I reach a real person?
- Email: vliang@axospro.com — lifetime technical support, typically answered within 24 hours.
- Phone: +1-772-258-0386
- Before you order: send the model you are considering plus your county or state, and we will confirm the electrical and plumbing requirements for your site.
Related reading: Why We Built AXOSPRO · Buyer FAQ · Warranty & Service · Shipping Policy